In those data centers, Zoom operates a cloud architecture using auto scaling, a method that monitors usage of applications and makes it easier to add more computing power when demand increases, then ratchet it back down to save costs when demand drops. Zoom’s servers – distributed across 17 data centers globally, which Zoom operates itself – have so far been able to handle the increased volume of videoconferences and calls. In the run-up to going public, Zoom had trained staff on responses to natural disasters, though the company didn’t anticipate such a disaster would come through a pandemic. At that time, customers like Walmart and Dell started to reach out with concerns, Yuan says, wondering if their local employees would be able to move full-time to communications through Zoom. Yuan says Zoom first started to brace itself for huge changes when the Covid-19 virus disrupted business in China starting in January. “On the other hand, somehow, I do not know why – maybe because of the recent demand, maybe the working at home – we just have more meetings working at home than in the office.” “On the one hand, we like working from home we’re using our own services,” says Yuan. So far, he’s pretty happy – if a bit worn down by the volume. Since Zoom went to a work-from-home policy nine days ago, Yuan has been learning how it holds up as a full-time remote tool firsthand. “If you leverage this opportunity for money, I think that’s a horrible culture.” Zoom’s CEO instructed staff not to ramp up sales or marketing due to the coronavirus crisis. “I’m seeing a lot of funny tweets now, so this is something new,” says Yuan, who retweeted that one, but not the viral tweet from Box CEO Aaron Levie, or the viral joke about presidential debates happening over Zoom. “Just got an email from a prof: ‘As a reminder, you are required to wear clothes during Zoom meetings.’ Rules are made when they become necessary, not before,” one Twitter user quipped to more than 84,000 likes. Zoom isn’t just a focus for Wall Street, either. Last Wednesday, the company reported an earnings beat and year-to-year revenue growth of 78%, GAAP operating margins of 5.6% and non-GAAP earnings per share nearly double analyst consensus - and still saw shares dip, though they remained up 24% for the past month as of Thursday’s market close, versus a 27% drop for the S&P 500. But few are as richly valued as Zoom, whose shares are up 77% since it went public in April 2019, making Yuan a billionaire. Analysts point to others like file-sharing service Dropbox, e-signatures business DocuSign and emergency communications business Everbridge as obvious fellow cloud companies that will likely see a boost in usage as the world moves even more online. Tech Keep-Teaching Assistant (TechKTA) are UIT student workers who have been trained by Academic Technology to assist faculty with various aspects of teaching in Zoom in order to free up faculty to focus on content and delivery.Zoom is far from the only tool standing to benefit from this trend. *Zoom is temporarily limiting direct user support until the end of June.Īt this time, please contact the Service Desk, not Zoom directly. Get the help and information you need on a variety of topics by browsing our comprehensive list of learning and support resources from Zoom and UIT, as well as live and recorded training opportunities offered by Zoom.
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